Setting up Remote Desktop Connection on HTC HD2

In case you have HTC HD2, or any other Windows Mobile 6.5 phone, you’ve probably always wanted to try the inbuilt Remote Desktop Connection app, called “Remote Desktop Mobile”. In case you have problems connecting, here’s very detailed tutorial. This tool will allow you to see and manage your PC’s screen on your phone!

Before you do anything on your WM cell, you need to enable remote connections on your PC. Right click on the Computer icon, and select ‘Properties’. Now select “Advanced system settings”

And then, go to “Remote” tab, and mark the second option in the Remote Desktop box:

OK, now the second phase: setting up your HD2. First, you need to make sure that your WiFi connection is enabled (in Settings->Wireless Controls). Now, go to Start, open the “Tools” folder, and run “Remote Desktop Mobile”.

You will see the following start screen:

As usually, I will go field by field:

1. Computer – type in the IP address of your PC.

2. User name – this is your user account name on your PC.

3. Password – the password that you use to log in to your PC.

4. Domain – if your computer is a member of a domain, fill in the domain name here.

I recommend you to mark “Save password”. You could click “Connect” right away, but for best results, select “Options”, and you will see the following screen:

It is extremely important to select “High color (16 bit)” in the “Colors” field. Otherwise, image quality will be very low. I like to select the “Full screen” option, and to leave the second option blank, but you can change these setting according to your needs.

One more thing, and we’re done. Click on  the “Resources” tab, and select “Play on this device” in the sound options. This will allow you to listen to your PC music on your phone!

Click “OK”, and then “Connect”, and in a moments time, you should be able to see your PC screen on your mobile phone. Here are some screenshots.

Unfortunately, this app doesn’t work in landscape mode, for unknown reasons… The other problem is that HTC HD2 has capacitive touchscreen, so you cannot use stylus, which makes it quite difficult to click on the icon you want, because they are sooo tiny. Update: this app supports multi-touch, so you can pinch to zoom in/out, and than the size of the icons stops being a problem.

Otherwise, very cool app, hope you enjoy using it.

Oh yeah, I almost forgot, I’ve also recored a video tutorial regarding this issue. You can watch it on my YouTube channel, or directly here:

Any questions?

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    • Jon
    • April 21st, 2010

    Hi. Highdiver.
    Thank you very much for the useful information tutorial.

    I have a couple of questions though.

    Firstly, I was wondering that, If i connect HTC HD2 to the laptop by remote desktop connection, Would i be able to use it anywhere in the world on the phone?

    Secondly, Does remote desktop connection work, when the Laptop is off?

    Thank you.

  1. Hi Jon, thank you for your comment.

    I’m not sure what are you asking me in the first question, but I’ll try to answer it: HD2 and laptop have to be on the same WiFi network, unless you are using VPN,

    2. No, the laptop must be turned on.

    • Jon
    • April 21st, 2010

    Hi.
    Oh it needs to be on same network.
    So i cannot use it outside home with different wireless network like Apple?

    Thank you so much for answering.

  2. not that I know, it may be possible via VPN connection, but don’t take my word on it…

    no problem, that’s why I’m here… :)

    • Jon
    • April 21st, 2010

    Thank you so much for answering me.
    You have created quite something here. Very useful blog.

    Thank you.

  3. Thank you very much for your kind word, it really means a lot! :)

    • matt
    • May 18th, 2010

    hi. i have a question about getting up the port protocall in the router. i don’t know what to put for a port number. in other words what did you have to do to your router to allow the hd2 to connect?

  4. Hi Matt,

    I didn’t have to set up the router in any way, I did only the stuff that is in the tutorial.

    • adidu
    • June 1st, 2010

    Hi.
    i have a question here…i’ve done everything that is in the tutorial but i can’t connect to my pc. the internet connection is the same on both pc and hd2.. when i try to connect it says “cannot connect.Likely reasons are: 1.Specified computer name or ip does not exist. 2.A network error occurred while establishing the connection.” I’m sure what’s the pc ip adress and computer name…and i don’t thing that there isn any network error which have occurred… i’ve done the remote settings ot the computer… i don’t know what to do any more..please help !!! btw the app is great !

  5. adidu, which operating system is on your PC?

    • adidu
    • June 2nd, 2010

    windows 7

  6. Please be more specific, which version of windows 7?

    • adidu
    • June 2nd, 2010

    sorry, win 7 ultimate

  7. Well, make sure you filled in the login information correctly, and double check the PC’s IP address (make sure it’s internal IP address, not external).

    • Henrik
    • June 2nd, 2010

    Hi All,

    I got the same problem as “adidu” and I also runs Windows 7 Ultimate 64bit

    I keep Receiving error message:

    Cannot connect. Likely reasons are:
    1. The remote computer is not set up for this
    2. Reached the maximum number of connections.
    3. A network error occurred while connecting

    I’m running Windows 7 with a Dlink DIR-451 Router.

    I’ve forwarded port 3389 as instructed, I’ve tried disabling all firewalls.

    I have tried the local Ip-adress and my computer Ip-adress, and I have allow conection for remote desktop.

    What am I doing wrong???

    Any help would be greatly appreciated.

  8. I’m sorry, but I don’t have experience with that router. I never mentioned port forwarding, so try reseting the router.

      • Henrik
      • June 2nd, 2010

      I have already tried, but still no luck at all. I saw some one said you had to log off the computer before you could connect, is that true?

      • no, that’s not truth, your PC will automatically “switch user” (lock your PC) when you connect via phone.

    • adidu
    • June 2nd, 2010

    Hi again,
    I’ve tried everything but still no luck at all..it doesn’t want connect to my PC. I also saw the router settings to make sure that i’m not part of a domain.. I’m also sure that my IP address is internal…I tried to connect to my PC when the hd2 is connected via usb exactly like in the tutorial but there isn’t any difference.. it still says :
    “Cannot connect.Likely reasons are:
    1.Specified computer name or ip does not exist.
    2. A network error occurred while establishing the connection.”

    I’m sure the remote PC settings that i made are correct. I did them just like in the tutorial. Please help !

    • Well, I’m not quite sure I can help you, maybe you should try with your friends’ network and PC, just to see where’s the problem.

    • adidu
    • June 2nd, 2010

    Okey, I’ll try and tell you what happened. Thanks anyway : )

    • sukun
    • June 8th, 2010

    hey .. i bought the hd2 last night and i cant get this to work ..
    i get to the login page but it says login fail .. user account restriction. how can i solve this problem

    • crissie michelle
    • June 14th, 2010

    hey ive done everything just like you said it made it through the connect but now it tells me that my user name or password is incorrect and ive checked and double checked it ive even changed it and still says the same any ideas…

    • well, try with some other PC or WiFi network, to locate the problem…

    • radu
    • June 18th, 2010

    Hi, I want to connect my HTC HD2 to my Toshiba laptop. I have inserted in my cell phone the laptop’s IP address, I added the username but I have no ideea what I should write under password. Where can I get the password, because I haven’t set up my laptop with any password. I have tried to connect the two devices without a password, I can see my laptop on the cellphone, but when I click on user it asks for my passsword. What can I do>? Please give me a solution….Thank you

    • You need to have a PC password in order to get this working. So, create a password for your PC account, ad everything will be fine…

    • Cesar
    • June 22nd, 2010

    Hey high driver ! so ive beeen following your instructions step by step but i noticed when it comes to marking the second option in the Remote Desktop box is my problem because i have no options to choose from i only have one that says “allow remote Assistance connections to this computer”.
    if you can helppp please do. thanks

    • Radja
    • July 5th, 2010

    Zdravo

    Uradio sam sve kako si rekao u uputstvu i kad kliknem na dugme connect u vrhu desno od slova STATUS: prikazuje connecting… i tako traje i traje bez ikakve poruke ili spajanja na moj kompjuter.
    Napominjem da imam HTC TOUCH” sa WIN mobile 6.5, router D-Link DSL-G684T i Norton Internet Security.
    Probao sam sve ali ne radi.
    Kad ukucam CMD u start meni pa u polje RUN pojavi se command prompt i tu ukucam ipconfig /all i tu očitam IP adresu mog računara. Znači sve kako treba, ali opet neće.
    Da li postoji neki program sličan ovom za upravljanje računarom?
    Molim za pomoć.
    Hvala unaprijed.

    • Hyper-cool
    • July 29th, 2010

    Windows Remote Desktop is quite easy to work with it. If you’re remoting to your PC from your HTC HD2 easy way to do is to ping the device(vise versa). If you don’t know how to do this, forget about using Remote Desktop(I’m not being mean, but seriously). Next check the settings on your PC, check your firewall and verify exceptions. In windows remote desktop, you need to add the users/account that is allowed to remote in. I always just use my own account. I know people say “well the Everyone account is added already”. Yeah right but it doesn’t really work that way with windows. I’ve encountered scenarios on which “Everyone” account doesn’t give access to a PC. You can easily check this in Remote desktop settings for this. If you cannot access the options for remote desktop, chances are you don’t have privileged or your windows doesn’t have this feature installed. I hope that helps. Mine works the first time I tried :).

    • benjamin
    • August 27th, 2010

    does it matter what kind of system are you running it doesn’t work for me im running windows xp home basic

    • John payne
    • September 23rd, 2010

    Hey im trying to connect my htc hd2 with my pc. I set everything but im lost on one part my pc password i dont have one and i cant figure it out. where do i find my computer password ????????

    • Hi John! You need to have a password for your PC account in order to get this to work. Go to Control Panel-> User Account and create a password.

    • encore
    • September 26th, 2010

    Iv no idea why my HD2 (em 6.5) wont connecting remote access but my other 2ndary phone (imate wm 6.1), is working, the IP and settings is the same,

    got any idea for misc settings in wm 6.5 ??

    • shyam
    • September 29th, 2010

    hii,
    iam using htc touch2 mobile .. iam unable to remote desktop login to my desktop..

    • KT
    • October 30th, 2010

    adidu,
    did you get it to work? I am having the same problem running windows 7 professional 64 bit via Di-524 router & no matter what way i tried it just DIDNT work..repeatedyly seeing the same error message over & over.. what is your carrier is it T-Mobile?

    Highdiver- Whats your carrier?

    • Rainman
    • November 17th, 2010

    Ok here is a possible solution to the problem for users with Windows 7 64bit Ultimate where HD2 throws Incorrect username password while trying Remote Desktop Connection

    I have been trying the user name that i use while logging in.
    However that does not work so

    Type ‘System Information’ on run/search command on windows 7
    You shall see the correct user name you need to use on the right hand panel.

    Good Luck

    Have a good day

    RainMan

    • Victor
    • December 16th, 2010

    Henrik :
    Hi All,
    I got the same problem as “adidu” and I also runs Windows 7 Ultimate 64bit
    I keep Receiving error message:
    Cannot connect. Likely reasons are:
    1. The remote computer is not set up for this
    2. Reached the maximum number of connections.
    3. A network error occurred while connecting
    I’m running Windows 7 with a Dlink DIR-451 Router.
    I’ve forwarded port 3389 as instructed, I’ve tried disabling all firewalls.
    I have tried the local Ip-adress and my computer Ip-adress, and I have allow conection for remote desktop.
    What am I doing wrong???
    Any help would be greatly appreciated.

    Had the same problem. It occurred using connection through HSDPA/3G.

    If using same WIFI with PC, it just says “Incorrect Username/Password”

    I’ve tried to use the “Username” the PC used instead of the Account Username, still does not work.

    Don’t know why? Anyone help please?

    Hyper-cool :
    Windows Remote Desktop is quite easy to work with it. If you’re remoting to your PC from your HTC HD2 easy way to do is to ping the device(vise versa). If you don’t know how to do this, forget about using Remote Desktop(I’m not being mean, but seriously).

    Not trying to be rude but this blog is about people helping people. Why don’t you just detail down the steps to ping the device? Have tried searching the internet but found nothing i can really rely on.

    Next check the settings on your PC, check your firewall and verify exceptions.

    How and what to look for?

    In windows remote desktop, you need to add the users/account that is allowed to remote in. I always just use my own account. I know people say “well the Everyone account is added already”. Yeah right but it doesn’t really work that way with windows. I’ve encountered scenarios on which “Everyone” account doesn’t give access to a PC. You can easily check this in Remote desktop settings for this. If you cannot access the options for remote desktop, chances are you don’t have privileged or your windows doesn’t have this feature installed. I hope that helps. Mine works the first time I tried

    Have done this step. Still not connected.

    .

      • karabajon
      • January 6th, 2011

      highdiver :
      I’m sorry, but I don’t have experience with that router. I never mentioned port forwarding, so try reseting the router.

      i have same problem
      what can i do ????

  9. Hi. Highdiver, I have win vista (home premium)and htc hd2. I set up an ad hoc wireless connection to be able to remote dekstop my computer throught the htc hd2. The wireless connection was successful but I’am not arriving to remote the computer. i entered the ip address same of my computer to the remote desktop soft on the htc hd2 but it said “cannot connect”. not that I can ping my htc from the win vista.
    Please help me in case you have a solution. I appreciate your feedback. Regards

    • karabajon
    • January 6th, 2011

    Victor :

    Henrik :
    Hi All,
    I got the same problem as “adidu” and I also runs Windows 7 Ultimate 64bit
    I keep Receiving error message:
    Cannot connect. Likely reasons are:
    1. The remote computer is not set up for this
    2. Reached the maximum number of connections.
    3. A network error occurred while connecting
    I’m running Windows 7 with a Dlink DIR-451 Router.
    I’ve forwarded port 3389 as instructed, I’ve tried disabling all firewalls.
    I have tried the local Ip-adress and my computer Ip-adress, and I have allow conection for remote desktop.
    What am I doing wrong???
    Any help would be greatly appreciated.

    Had the same problem. It occurred using connection through HSDPA/3G.
    If using same WIFI with PC, it just says “Incorrect Username/Password”
    I’ve tried to use the “Username” the PC used instead of the Account Username, still does not work.
    Don’t know why? Anyone help please?

    Hyper-cool :
    Windows Remote Desktop is quite easy to work with it. If you’re remoting to your PC from your HTC HD2 easy way to do is to ping the device(vise versa). If you don’t know how to do this, forget about using Remote Desktop(I’m not being mean, but seriously).
    Not trying to be rude but this blog is about people helping people. Why don’t you just detail down the steps to ping the device? Have tried searching the internet but found nothing i can really rely on.
    Next check the settings on your PC, check your firewall and verify exceptions.
    How and what to look for?
    In windows remote desktop, you need to add the users/account that is allowed to remote in. I always just use my own account. I know people say “well the Everyone account is added already”. Yeah right but it doesn’t really work that way with windows. I’ve encountered scenarios on which “Everyone” account doesn’t give access to a PC. You can easily check this in Remote desktop settings for this. If you cannot access the options for remote desktop, chances are you don’t have privileged or your windows doesn’t have this feature installed. I hope that helps. Mine works the first time I tried
    Have done this step. Still not connected.
    .

    i have same problem
    what can i do ???

    • Jason
    • January 11th, 2011

    Thank you so much for the blog. Im connected and working great. One thing that might help that wasnt quite specified was that both your computer and your phone need to be connected to the same network. Besure you wifi on you phone is actually connected and not just turned on. Also besure u have the right ip entered in i tried the ip and the gateway both until it worked. I cant remeber which on that gave me access

    • dharmendra
    • January 17th, 2011

    I’ve noticed that many of you are facing same following error:

    I keep Receiving error message:
    Cannot connect. Likely reasons are:
    1. The remote computer is not set up for this
    2. Reached the maximum number of connections.
    3. A network error occurred while connecting

    I could solve it after some struggle with setting in windows mobile version 6.5 and windows 7 ultimate.

    go through following, it helped me and might help you too.

    1.check if remote host is set for permission to remote desktop connections

    2.click on the advance tab on the same page and check if the user trying to connect from mobile is added to access list (if not select that user from list).

    3.user can not have password field empty.

    4.both device need to be in network with proper network ip, example is 192.168.1.1 and 192.168.1.2

    5.setup mobile’s ip address in wifi adapter property, mark that there are many adapters for it, you need to choose right one, which your mobile is using to connect to pc. if you don’t know edit all with same ip.

    6.create adhoc wifi connection in pc’s network sharing center and same in mobile, while creating select WEP and open encryption in mobile and WEP and AES in pc. give same network key in both connections.

    7.now click on connect in both pc and mobile wifi connections and check if you can establish connection. if it says connected, they are in LAN.(if not, go to command prompt and check if ip is correct by ipconfig command)

    8.now disable firewall. also anti virus permanently if there is any.

    9.restart both mobile and pc.

    10.make LAN connection again by clicking connect on both device.

    11.go to remote desktop application in mobile, and make settings same as described above.enter password most carefully because you will keep looking for other things but not password once you missed it.

    12.click on connect and it should work now. if not, check out other things and if you can fix it, post it here.

    • Jamika
    • January 22nd, 2011

    I’v3 tried multiple times t connect but tha problem im having is when i go to remote i do not get tha options thats shown above.. Can someoneplease help me!

    • Waqas
    • February 7th, 2011

    Hi,

    Nice article,

    Need your help, I need to remotely control my Windows Mobile 6.1 (Mobile Phone) from my computer via GPRS.

    Is it possible?

    Regards,
    Waqas

    • Robert
    • March 9th, 2011

    I have a HTC HD2
    follow all the steps
    when i hit connect
    it shows me my laptop win 7 log on screen fine
    but it tells me wrong user name and or password
    but this is odd to me and it shows me my log on screen
    what else can i do?
    please help thanks

    • preet virk
    • June 16th, 2011

    i hv connected my pc & remote desktop of my htc hd2. sir i want to know that can i exchange data with my pc & my htc hd2

    • MK_Baobaid
    • February 24th, 2012

    What version of Nimbuzz is downloaded in your HD2

    • Subki
    • September 15th, 2012

    would you like to make a tutorial how to operating mobile phone using windows mobile 6.1 from pc using internet connection? and in this case i’m not take the phone in my hand.

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